Dear valued Prepaid Card holder,
We regret to inform you that Sinopay (Singapore) Pte Ltd (“Sinopay”) has voluntarily withdrawn our application for Major Payment Institution Licenses under the Payment Services Act 2019 (“PSA”).
As a result, effective 6 March 2024, we have ceased issuing new UnionPay Prepaid Card. This includes any further top-ups of funds on your existing UnionPay Prepaid Cards.
However, we want to assure you that you can continue to use the balance stored on your card wallet for purchasing of goods and services at any UnionPay merchant. You have until October 11, 2024, or until the expiry date of your card, whichever comes earlier, to utilize these funds. If you decide to request a refund for the unused balance, please reach out to us via email at service@sinopaygroup.com or contact our hotline at +65 6222 2635 (Singapore) / +86 400-7755-889 (China). Our dedicated team will guide you through the refund process. Our office hours are from 9:00 AM to 6:00 PM, Monday to Friday.
For further information, please visit our website at http://www.sinocard.sg. We sincerely apologize for any inconvenience this may cause and express our gratitude for your support throughout the years.
Yours sincerely,
The Management Team of Sinopay
Consumers (cardholders/users) are advised to read the terms and conditions of these card products carefully as available in this website( www.sinocard.sg).
Sinopay/Issuer/Company is a licensed UnionPay Merchant Acquirer (“UMA”) and licensed UnionPay Card Issuer (“UCI”) of UnionPay International (“UPI”). Sinopay being a non-financial institute is principally engaged in the issuance of UnionPay Prepaid Cards in Singapore and the acquisition of UnionPay merchants in Singapore and Malaysia for the acceptance of more than 4.6 billion UnionPay Cards issued by 150 banks, financial and non-financial institutes globally at merchants where UnionPay Brand is accepted in more than 150 markets.
Sinopay UnionPay Prepaid Card is a brand-new innovative payment product. It is a disposable pre-paid Gift Card or Personal Travel Prepaid Card which can be purchased and activated instantly. Simply fill in application form and provide necessary documentations or you may purchase it over the counter. You may also choose to purchase it at a pre-loaded value of up to SGD999. Alternatively, you may purchase your Personal Prepaid Card by providing your identity documentation, proof of address and contact details. Then you are ready to shop over 150 plus overseas markets with confidence at over 20 million merchants which accept UnionPay cards as a form of payment. It is good for either personal or business use, also an ideal gift. Besides, to enjoy with the card promotion activities organized by UnionPay worldwide, cardholders also entitle to all prestige offers (if available) as published in this website. No matter where you are, you can always check on line your account balance and transaction details by simply logging in www.sinocard.sg. You may also want to make a good use of our Customer Services Hotline: (65) 6291 3122 / China Toll Free 400 7755 889 during the office hours for other card related matters and services.